Client Success Manager (Renewals)

Company Overview

Krista is on a mission to help organizations harness the full potential of AI. Our platform enables enterprises to automate processes, orchestrate systems, and scale outcomes with ease. We believe in delivering real business value quickly, through simple yet powerful AI solutions.

Role Overview

The Client Success Manager (Renewals) plays a pivotal role in ensuring Krista’s long-term success with our clients. This role is dedicated to post-implementation client management, focusing on relationship building, renewal execution, and account growth.

The Client Success Manager develops trusted relationships with client executives, Krista platform authors, and other key stakeholders to drive adoption, ensure satisfaction, and secure annual renewals. They lead Quarterly Business Reviews (QBRs), proactively mitigate risks to retention, and uncover opportunities for upsell and cross-sell to further entrench Krista within client organizations.

This role also acts as the client’s advocate internally at Krista, surfacing product enhancement requests and leveraging our partner network to maximize client outcomes.

Key Responsibilities

Client Relationship Management

• Build and maintain trusted relationships with client executives, platform authors, and stakeholders.
• Lead Quarterly Business Reviews (QBRs) to assess outcomes, adoption, and strategic alignment.
• Serve as the ongoing face of Krista to client organizations post-implementation.

Renewal & Retention Focus

• Proactively identify and mitigate risks to annual renewals.
• Collaborate with clients and internal Krista teams to resolve issues and ensure long-term satisfaction.
• Own renewal execution for assigned accounts.

Growth & Advocacy

• Identify upsell and cross-sell opportunities to expand Krista’s footprint within client organizations.
• Act as the client voice internally, communicating feedback and enhancement requests to the product team.
• Leverage Krista’s partner ecosystem to address client needs and deliver additional value.

Required Qualifications

• 3+ years of experience in client success, account management, or renewals (preferably in SaaS or enterprise software).
• Strong relationship-building skills with executives and technical stakeholders.
• Excellent verbal and written communication, with proven experience leading executive-level meetings (e.g., QBRs).
• Track record of driving renewals and mitigating client churn risks.
• Ability to uncover growth opportunities and collaborate with sales on upsell/cross-sell initiatives.
• Strong problem-solving skills and client-first mindset.
• Proficiency with CRM systems and account management tools.

Preferred Qualifications (Nice to Have)

• Experience in AI, workflow automation, or SaaS enterprise platforms.
• Familiarity with partner ecosystems and joint solution delivery.
• Background in customer advocacy or product feedback loops.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional growth in a dynamic AI-driven industry.
• A mission-driven culture focused on client success.
• Flexible work arrangements, including remote options.