Use Case Overview
Free up your support teams for higher-value tasks by automating the resolution of complex customer billing inquiries. Krista immediately understands a customer’s issue, gathers data from multiple systems, identifies anomalies, and proposes a direct resolution. She owns and executes the entire end-to-end process without human intervention, delivering a superior customer experience while cutting operational costs. Go beyond simple chatbots and implement a complete solution that controls the workflow from initial contact to final system updates.
Capabilities
- Understands customer inquiries using Natural Language Processing (NLP).
- Integrates with relevant systems to gather relevant customer data.
- Identifies billing anomalies with machine learning.
- Proposes resolutions directly to customers.
- Updates all systems of record automatically.
Business Value
- Resolve complex billing inquiries without escalating to your support team.
- Improve the customer experience with immediate and accurate resolutions.
- Reduce the operational costs of your customer support center.
- Provide 24/7 support for billing-related questions.
Krista Automated Process
How Does Krista Work?
Krista powers the use cases you see here. Krista is an agentic platform that orchestrates people, systems, and AI using natural language. Instead of writing code, teams can describe business processes in plain English to build powerful automations that streamline operations. This unique approach allows you to manage even the most complex workflows with conversational ease.
Visit ‘What is Krista‘ to learn more about how Krista works.
